A good experience

[Suff]

For once.

I was beginning to believe that technology had decided to make my life a personal hell. My car, my laptop, my mobile at Christmas and several other mobiles before it.

So when my strap started to peel on my Fitbit Surge, bought in November. I thought, here we go. However, two weeks later when the display started to fail very badly, I was concerned.

I contacted Fitbit by chat today. The lady on support was fast, efficient and I was able to both email and upload photo's of the problem. I was then asked to write a case number on a piece of paper, take a photo of the Surge lying next to the number and upload it.

Once I had done that I was asked what country and a few seconds later I had an email for a choice of a complimentary replacement or a 50% off offer on a new device.

I took the replacement as the only device I would want from them would cost me more than the original and also it lasts 2 days less than the one I have.

Very good job Fitbit. Microsoft was quite good but I did have to send the band back before they sent me the replacement. Fitbit is certainly looking for good press. I'm happy to give it.

[JoM]

I also had an excellent experience dealing with Fitbit's customer service. I had a 'One' which failed after 10 months or so and they diagnosed the issue over the chat and a replacement was with me within a few days.