Update on my glasses

[miasmum]

I collected my new glasses on Tuesday. Vision wise I am really pleased with them, they are so much better than my old ones. But I have two problems, the first one is they keep slipping down my nose. I have taken them back twice and they have tightened them, but it makes no difference, as soon as I start walking around, or moving my head they slip. Not a lot but enough that I am constantly pushing them back up by the bridge. I don't think it is a tightness question, I think either they are too heavy for the arms or the bridge is too wide. Compared to my old frames the nose space is much wider. Is this not something they should have advised me about or looked at when I chose my frames?

Secondly and when I mentioned this they had never heard of it before. I have an anti glare tint on them. When you look it the mirror it gives a purple hue. That is fine, but when the sun shines on them I can see two small circles one green and one mauve in each lens right in my line of vision and if they sun shines from the side, I get a green and mauve flash down the sides.

The optician wasn't there yesterday, but they dispenser took the details, said she had never heard of that before and she would get him to ring me.

Problem is it is so difficult with glasses because no one else can see what you can see.

They also have a tilt when you stand them on a flat surface. They corrected it yesterday but it is back today

[JanB]

I'd change the frame MM. Sounds as if it doesn't fit you properly and should not have been dispensed.

As regards to the colours, I had similar, as did a friend here and we both had the lenses changed for new. No-one seemed to know what the problem was, but decided it was the actual lens, problem with the manufacture, possibly.

[Workingman]

Shell, I am with Jan re the frames. I swapped mine for the slippage reason and got a pair with adjustable pads inside the bridge. The optician also adjusted the arms to fit over my ears more comfortably.

With the tint all I can says is this. I had a set of tinted driving glasses - yellowish. They were fine from behind the windscreen, but in direct sunlight they also got the 'spots' right in my field of view. The optician changed them to ones with clearish polarised lenses. They have no magnification because I do not need it for distance but they are fabulous in direct bright low sunlight as we currently have, and at night, especially in rain or mist. They get rid of the haloes round street lamps and car headlights.

[Gal]

Hi Shell - without seeing you wearing your new specs it's hard to advise but it MAY be that the frame is too wide for you,or more especially the bridge? Is it a plastic frame? Or a metal one, with nose pads? Sometimes these can be tweaked in to keep the frame 'up' but if the problem is so bad, you may have to change your frame completely, which means you will also need new lenses to fit this new frame. Are they varifocals? Lifting them, as I described above, might not work as this might move the accurate measurements that would've been taken at the point of sale.

As to the coating, when held up to the light, our reflection free diamond lenses show a slightly green hue, but you shouldn't see any spots when wearing them. Tbf this should have been spotted when the shop got them back from the lab, and acted upon accordingly (IE returned) before you even got them.

Go back with them.

NB generally, unless they are a poor fit anyway, don't worry that they don't sit perfectly straight on a flat surface. Few of us a completely symmetrical, and we fit frames on your face, so this accommodates the unequal positioning of the sides HTH x

[AliasAggers]

You should have gone to Spec Savers

Seriously though, I agree with Gal. Take them back.

[Workingman]

Gee Gal, what a palaver. I am glad mine are only reading glasses. The nose pad tweaks worked fine with the sides also adjusted.

[Kaz]

I would definitely take them back - all goods should be fit for purpose, and glasses that are unwearable clearly are not

[miasmum]

Hi Thank you.

Gal you can't see the mauve and green dots on the lenses, apart from when the light hits them and it reflects and that is normal, what is not normal is that I can see them when I wear them. My friend has looked at hers and says they are the same but it doesn't bother her, but it does me. Maybe I will get used to it?

They are plastic with metal sides, but the arms are very thin.

To be honest I am really disappointed. I had an idea what sort of frame I wanted, but they didn't have any they just all seemed much of a muchness. I tried loads on but they were all very similar and in the end I lost interest, and just wanted it done. With hindsight and having looked on line I can see lots of frames I like, but they didn't have any in the shop.

When I showed them they were tilted on Friday, they said they didn't look like that the other day, luckily I had a photo I had taken they showed they did. She said she would straighten them and took them away and adjusted them, but they are back to being tilted again now. I honestly think the lenses are too heavy for the frames.

[Kaz]

Go back and be insistent! Glasses are far too expensive and important to be practically unwearable

[Workingman]

I agree with Kaz. Glasses are not a fashion statement, though they do need to look good, they are a medical appliance and as such they have to work properly for the user. Go after them Shell, and do not take "No" for an answer.