Bad service

[cruiser2]

I renewed my broadband Phone and added Tv to the scheme with BT. The contract was due for renewal on 1st July and I got a good deal.
Got the new TV box and tried t set it up. Got so far to install the programme but it stopped letting me finsh the installation.
Phoned Bt and I was asked to try differnt settngs but no success.
So an appointment was made for an engineer to come this morning between 8.00 a.m an 10.00a.m. This was confirmed by email. When he had not arrived I checked
my account which showed the problem had ben solved and the appointment cancelled.
So I phoned Bt again and spoke to a very nice lady. She apologised for the cancellation and said I should be entitled to a refund.
An official complaint has been raised whic will include finding who cancelled the first appointment.
The new appointment is on 21st July.
Will wait and see what happens. The lady I spoke to said she will phone me on 22nd July to make sure everthing is working correctly.
Good job I could easily understand what she was saying.
Will let you know what happens

[TheOstrich]

I'm with BT, Cruiser, but I have to say their customer service is appalling. I won't relate again the long saga of trying to get a telephone line and broadband installed in this house when we moved in, but suffice it to say that having made an official complaint, I eventually got £50 compensation out of them, and in hindsight I should have asked for a lot more.

I wish you well.

[Workingman]

BT are famous for their poor customer service.

In the meantime you could try this it really is a set of simple instructions to get started and from there you can go to Need More Help just down the page. I suggest that the 'I can’t see anything on my TV, what do I do?' link is a good bet.

And another thing: make sure the Ethernet cable is fully locked in on both the TV box and your BT hub / router and you could also try using a different port.

You might also nee to have your TV setup guide handy to select the Source the TV is getting its signal from as you cannot just switch on and go via the aerial any more your TV needs to get the BT channels from the BT box. You might also have to register the BT box with the details sent in your package - it's usually done via the TV and its remote.