Vocal Voices

Card readers.

Specifically card readers in Waitrose.
Specifically card readers in Waitrose that tell you to remove your card when you put it in.
And then does it again.
And again.
And when you apologise to the cashier and put another card in, tell you to remove your card.
And then does it again.
And again.
By which time I'm apologising to the lady in the queue behind for holding her up as well as everyone else in earshot

Eventually a senior cashier gets it to work.
But she is less than pleasant to me.

So I go to the Customer Service Desk to complain about the card reader.
Because this isn't the first time it's happened to me.
Or the second.
Or the third.

No-one else has complained.
I am told to contact my bank.
Well, no ...
I have had this problem consistently for at least a year.
I know other people have had the same problem.
The lady on the till admitted it had happened to someone else earlier.
Someone I spoke to 6 months ago admitted your card readers were old and past their sell-by date.
I have never had a problem with this anywhere else.
Iceland, the OneStop shop, the garden centre .....
Anywhere
I now carry cash because I cannot trust your card readers to work.

But you should still contact your bank.
[This is the Post Office defence: Tell your Postmasters it's their fault, no-one else has complained, the IT system is completely infallible. Look how that finished up for them]
No I am not contacting my bank. It's your [unprintable] card readers.
Please pass my complaint to management.

I await a telephone call .....

TheOstrich wrote:I await a telephone call .....

You could be in for a long Wait.... Rose.

OK I'll get my coat.

Workingman wrote: OK I'll get my coat.

Yes, quickly, before I set fire to it!

My friend complained in Waitrose about the cashiers wearing gloves but not changing them between customers, this was right back last year. They said someone would ring her, they never did

Ooh how annoying!

I was at Tescpo recently when my card would not be accpeted. Even a supervisor could not get it to work.

So they had to transfer the transactioon to another check out. This meant that the two check outs were temprarily out of use and it was busy.
Also had difficulty trandferring coupons to reduce cost.
Never had this problem at other stores such as Asda, Aldi M& S etc.
I refuse to go contactless, always use my pin.