Vocal Voices

When I was diagnosed with cancer on March 10th last year, we were due to go to Budapest a few days later. I phoned the travel company to see if it was possible to move our money to another trip later on, but obviously the answer was no which I expected and I knew it would be covered by insurance. Three days later, I got a date for surgery on the 18th March so phoned again to cancel the trip. The words “I need to cancel….” were barely out of my mouth when I was told brusquely and rather rudely “you know you won’t get a refund”. (This was just at the start of COVID). Seeing as my head was all over the place, I merely explained my reason instead of chewing her head off, but I was very upset and the annoyance and hurt never really left me. A few weeks ago I was on Trustpilot to leave a positive review for another company, and ended up leaving one for the travel company explaining what had happened and how I felt.

Fast forward to today and I receive a phone call from the travel company, apologising profusely and we have been given a voucher for €100!!!

Wowser, well done them

Well done. Never hurts to let them know

That's the power of social media .... well done!

Well done Osc, as MM says, it never hurts to let them know