by JoM » 17 Jul 2017, 19:06
A couple of moans today.
Took Joe for his blood test and gave the nurse the blood form. Apparently, because it was issued by Stoke and we fall under Wolverhampton's hospital trust, it had to be redone on a Wolverhampton form, they'll run the tests and I'll have to go to the surgery to pick up a print out of the results which I'll then have to pass onto Stoke...because Wolverhampton can't communicate with Stoke.
Secondly, when we took Bill to the vets last Tuesday we gave them a claim form to fill out for us, obviously they have to tick a few boxes and stamp and sign it and we paid the admin fee - and we both heard the receptionist say that they'd then send it onto Petplan within 48 hours which is what has always happened. I had a call this afternoon to let me know that the form was ready for us to collect. Apparently we were misinformed and they no longer send them on, in case they get lost in the post and they have to take responsibility. Of course, if we send it and it gets lost in the post then we'll have to submit another form to them and pay their flippin' admin fee again!