Good morning all. It's dull now after a bright start. It's warm though.
What a morning! Joe's car insurance expired overnight so we set about renewing it last night (because anything car related is John's department and he hadn't got around to it despite getting quotes weeks ago). Anyway, we sat down and worked through the details, decided that we'd pay for it and Joe can repay us monthly rather than him being charged interest for paying monthly through the insurance company, put payment details in, had the bank authorisation screen pop up with no problems, got taken back to the website thinking we'd see the confirmation and policy number..."this website is undergoing essential maintenance"
Obviously we didn't know if the payment had gone through and he'd be insured from Midnight as there wasn't a confirmation email either, and obviously we couldn't get onto the website, but his car was on the drive anyway so the plan was that we'd get onto the insurers when their lines opened at 8am. I got up at 6, the website was back up so I just thought I'd look and there were no new policy details, just a link to the quote - which had risen by £122 overnight
I checked the bank account and there was a pending payment for the amount we paid last night!
I called at 8, spent 40 minutes on the phone while the lady traced the payment and was then able to find the quote and set up the insurance, manually doing it at the amount we paid last night.
I got a policy number and the confirmation email quickly arrived so I checked through the documents.
We'd included RAC membership as his Green Flag expires later this month and buying it alongside his insurance was £40 cheaper than any quotes I'd had online with RAC, AA or Green Flag. We wanted him well covered as he's planning on visiting Amanda in Cornwall every few weeks.
Anyway, the advisor had added the wrong cover. She'd just added the basic one where we'd selected and paid for the more enhanced one which would see him fully covered.
Called again, another 20 minutes on the phone and was told that they'd have to listen to the phone call to see whose error it was and they'd get back to me.
I was called back shortly afterwards and they'd found that it was advisor error so that's now been rectified.
My head is buzzing now!
Have a good day all!
But quite warm and although it won't be that hot later, it will still be a warm day 
I hope they will 
Not surprised your head is buzzing 
