Chat bots and other annoyances.

[Workingman]

I have an invoice to pay but the only way to do it is via a website using something called G Pay. I am not setting up an account and giving over my bank and other details for one bill so my preference is a cheque or money transfer. Can I get to speak to anyone? Can I hell!

I get chat bots or I get put on hold and then cut off. I have tried all the different ways the site offer "to get in touch" and they all end up the same: chat bot / cut off. I have searched the Interweb and I cannot find a phone number or email address.

I am at my wits end!

[meriad]

Are there no other ways to pay listed on the actual invoice?

How did you order the item; surely there must be a way to contact the seller?

[Kaz]

Yes, what Ria said xx

[Workingman]

It was not for an item but a service and the invoice was on an app to be paid via a third party accounts agency. It was the third party I was having the problems with re the payment. Well I say that but the phone of the company providing the service to ask if they would accept an alternative method of payment goes to voicemail with the message that "Due to coronavirus all our agents blah, blah, blah...." Then it cuts off.

I eventually found an email address for the sales division of the payments company so fired a message off asking them to get in touch with their colleagues in accounts and it worked! Ellie phoned me, we spoke, she gave me some details, I gave her some details, she put me on hold and when she came back it was all done and dusted!

'It's good to talk' an old advert used to claim. It sure is!

[cruiser2]

I recently had a problem with BT about my account.

Sent an emai to the CEO. Got an email from his PA within hours. Then got a phone call from a Seior member of staff who agreed the standard of service wa not good.
Said if I had any more problems to contact him direct.
Also got a good will payment.

When I was working I was wriing many letters to the tax ofice in Worthing. As I was not getting answers to my questions, I wrote to the head of the Tax office- a lady.
She replied that I had not follwed the correct copmplaints pricedure. But it had been passed to a senior member of staff in my local tax office. It turned out I was owed several hundred pounds.
I also got a seperate cheque as compensation for the trouble I had had.