JoM wrote:I started to download the app a few weeks ago because I’d read that it gave info re vaccinations and wondered if there was an indication of when the second one would be but I only got so far before it asked for photo ID and I really couldn’t be bothered with digging out my passport and going through the whole rigmarole involved to prove who I am by using that and a selfie.
Further to my earlier post (memo to self: never try to do technological things late at night
), it seems there are NHS Apps and NHS Apps.
The NHS App my smartphone couldn't download was, on reflection, the NHS Covid Track and Trace App. On realising this, I tried to download the bog-standard NHS App (for appointments, medical details etc. - which is where I think details of your Covid jabs will be displayed) and I was successful.
However, I then ran into a total brick wall in completing the log-in sequence. Same as you, Jo, once I realised it wanted an upload of an ID photo (why, for goodness sake?) I couldn't be bothered as I don't think I've ever used the camera function on the phone
, and when I realised that the only other way was to get the three pieces of coding from the surgery, I gave up entirely, largely because the surgery now resembles Fort Knox and you're threatened with arrest if you even try to talk to them these days.
OK, that's an exaggeration, but it's only a small one; you see two weeks ago they adopted the "Total Triage" system that says if you want anything like an appointment, you have to contact them via eConsult, and if you haven't got computer access, and you do manage to get through on the phone, you have to give all your details, symptoms and requests to the reception staff and they will put it on eConsult for you. Which ever way you do it, you then have to wait 2--3 days before they get back to you.
We are very aware that there has been some anxiety, concern and negative comment with regard to our new system for booking appointments.
Please be reassured that this has been designed absolutely with the needs of our patients at it’s [sic] core. We remain committed to providing the highest standards of patient care.
We are not trying to create a barrier between clinicians and patients. We are aiming to improve continuity of care with your usual GP, whilst ensuring appointments are booked on the basis of clinical need.
We continue to see patients face to face, as we have done throughout the pandemic. Our patient services team will be able to help patients navigate this system. If e-consult is not suitable, they can take some details about the problem you are seeking help for, or can book a phone call with a Doctor if required.
We are sorry that waiting times have been particularly long in the last fortnight as we prepare for this new way of doing things. Total Triage starts 14th April and this should stabilise things over the coming weeks.
As indicated, there has much criticism of this locally, including involving our local MP Simon Hoare, but the Doctors have merely responded by jointly issuing a FB post with a stolid defence of the new system (part posted above) and a general plea not to abuse their staff.
Whether you "support" the NHS or not, there is a huge disconnect happening in this town which - going back to the title of this thread - is a development which frankly doesn't bode well for the future.