My initial reaction was to make them pay. Anyone turning up with a minor scratch or the sniffles should, after triage, be sent to a room for a long wait then sent home with a bill for services rendered.
Then I calmed down.
In some areas it is almost impossible to get a GP appointment in a reasonable time......! Minor injuries/walk-in units are not universally available, and when they are it is often for limited hours. We also have the media bombardment of studies, reports and statistics and the advice to "get it checked out". A combination of things has got us to the point where we are turning into proto-hypochondriacs where every little thing needs professional medical treatment: yesterday!
So, we turn to A&E.