Confused.com

[victor]

We had notification from EDF of what our new monthly payments will be til Sept 2024 leaving us with a credit balance of £342.58.
I rang to double check this was right (India call centre I guess) and was told that the credit balance was £268.
So I said we would like £150 refunded to our bank ,no problem all done ,will take 3 to 5 days.
This was on Monday.
Now this morning have had a guy on whatsapp telling me that the credit balance is £342.58.
To say we are confused is an understatement.

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[saundra]

That's why you should never pay by DD
Instead take your meter reading every quarter and pay the required Bill
And don't start me on indian? Call,centres

[Workingman]

That's why you should never pay by DD.

Exactly, Saundra.

Had I gone with what SP were quoting (£170 pcm just for gas) I would be over £1,100 in credit come the end of September. My electricity is on pre-pay due to landlord rules.

I do a monthly reading and pay it straight away.

And I never, ever, use phone apps for financial stuff. Power companies etc. have websites, and as I only use my home computer for payments it is as safe as can be.

[saundra]

Don't we just love SP w m
And as for
As for there call,centre well there are no words
I'm now getting e-mail every week to get a smart meter so far if ignored them
Don't really know why?