Amazon Prime

[cruiser2]

Had a letter from Amazon this morning with a card saying I now had a 30 day trial of Amazon Prime. If I did not cancelled it in the next 30 days I would be charged an annual fee of £79.00.
It is difficult to get to the section to opt out as you have to navigate several different pages and then click on "Do not continue"
Have sent the letter back to the director clearly saying I do not want any more marketing information as I consider this to be inertia selling.
Any body else had this problem?

[Workingman]

Now that is a worry. I got one last week and threw it straight in the bin as I was not interested.

I need to go to Amazon site and find out what he score is. No way am I paying £79.00 for something I have not signed up for - free trial or no free trial.

[Suff]

You should have kept a copy Cruiser and sent it to trading standards. This is the worst kind of pressure selling.

WM, you can see if you have a prime subscription from your menu. I took out a trial and closed it within a week. Of the media they had, which we liked, they had nothing we did not have in the house and their subtitles were virtually non existent. Netflix is better but not hugely so.

As Amazon never send me any literature, I don't have that problem. Well that I know of. It's going to be a bit sad if I have to log into Amazon each week to check if they have signed me up to Prime without my knowledge or consent. They will feel the edge of my wrath if they do that to me.

BTW, prime is both video and fast free delivery. Something they merged back last year. It used to be separate and you used to be able to have prime fast delivery without prime video.

This is not an improvement in my opinion.

[Workingman]

I meant to come back to this....

According to my account the 30 day free trial has to be actively signed up for, it is not automatic. I checked my Prime settings and I am not signed up. However, nothing is made clear on the Amazon site and, as Cruiser said, you really do have to look.

If anybody does think that they have inadvertently accepted the offer it can be cancelled by going to your account and Prime. Check and keep checking just in case.

[Suff]

I'm not sure that it's completely clear what you are signing up for when you buy something on Amazon and it says "Get it next day free with Amazon Prime".

[JoM]

To be fair to Amazon they're very good at refunding Prime subscription fees. I've taken free trials out a couple of times and selected not to renew immediately with no problems but Tom managed to take one out on his account, which my card was linked to, last year and I only found out when I saw the bank statement. I opened an online chat to Amazon and the money was refunded to my account with no problems whatsoever.

[cromwell]

That's good Jo.

Well! Thanks to this thread I checked my Amazon account and I've been a member for 4 days, apparently. The only thing I can think of is that I clicked on some button whilst ordering something last week. Previously I have studiously avoided signing up and now I've cancelled my Prime membership.

[Suff]

It's actually fairly easy to check. I just logged into my account and the bar with my account on it has another entry which says "try prime". Going to my account drop down and selecting the prime video streaming offers me to sign up.

I don't know how this is happening. I bought from Amazon just recently and didn't have the problem. Then again I'm having it delivered to another country which is not in their Prime streaming service. So perhaps they don't try and catch me.

[Workingman]

That is exactly what I did, Suff, I checked, but you can see from Cromwell's post how easy it is to get sucked in; and if you are not a regular user of Amazon it would be simple to end the 30 day trial without knowing.

It is dodgy practice IMHO.

[Suff]

It is dodgy practice IMHO.

Mine to. Time to beat then with Trading Standards. This is not good practise and should be stopped. Sadly I have not been sucked in or I could have complained to the right place.

It is quite deliberate.