by JoM » 04 Oct 2016, 14:04
The last few days. Sunday the drive up to Manchester was great, we were there in under two hours. Back home was horrendous. It took 4 hours to travel 70 miles, two hours were taken up getting between the Manchester airport and the M6 slip road (to get on the motorway that end, not off at this end).
Yesterday Joe had a dentist appointment and it's two buses there and two back for us. We went to get the first bus and it didn't turn up, that bus would've given us 25 minutes leeway before we had to get the next one. Another was due 10 minutes later so by then we had 15 minutes leeway, that bus was running 16 minutes late so we'd then miss our connecting bus and the next one would mean he'd be late for his appointment. I rang the dentist and there were no other appointments available so back home we went.
Today we got to the hospital and checked in at 9.55 for his 10am appointment. Usually patients are weighed shortly after checking in and the update is added to their notes and then taken through to the doctor but that didn't happen today, I wondered if it was because he's 16 and they assume that they may have stopped growing by then. Come 10.45 we were still waiting. I said I was going to check to see what was happening but John said to hold fire so I did. Reluctantly. One of the nurses who was doing the weighing came over and asked if we'd checked in as she'd noticed that we'd been seated there for a while. It turned out that Joe's records hadn't been put in the correct place by the receptionist so he'd been missed for weighing and therefore they hadn't gone through to the doctor so he'd also missed his time slot. It wasn't even as if it was a busy clinic, there were just three people ahead of us when we arrived.
Anyway, she weighed him and we sat waiting again. By 11.10 my levels of patience were below zero so after asking at reception just how much longer we had to wait and getting a shrug of the shoulders in response it was off to PALS that I went. I've already got them helping me with a complaint re the cancelled appointments. One of the assistants went around to outpatients while I spoke to another. I met the first assistant on her way back from outpatients as I returned to John and Joe. She said he'd been sent in to see a doctor. He must've been in there for five minutes tops and was coming out with a form for a blood test when I got back there but John had asked her a few questions we needed answering and she was going to speak to the consultant and if we went back after he'd had his bloods done she'd see us again with answers.
Got around for a blood test and there were 17 people ahead of us. Bear in mind it was now 11.30 and Joe had to get back home, get changed for college, have a 30 minute bus journey and be there for his class at 1pm.
At that moment the outpatients sister came over. She'd obviously been alerted and took me into a room to take down all that had happened and she apologised profusely. She then took Joe straight in past the queue for his blood test. She'd arranged for us then to go straight back to see the consultant, and indeed he was waiting for us when we got back. He was incredibly helpful, as he always has been whenever we've seen him, and is such a lovely man. However, because of what we were asking him, rather than this being a routine annual appointment, we've now got to wait for an ultrasound appointment for Joe and another for him to see a haematologist at Stoke.