2 weeks ago

[JanB]

I fell over, fell over my own feet head-butted the gravel on the drive, gave myself a lovely black eye and lots of cuts, broke my glasses - only on one side.

The next day, I rang our insurance guy, told what had happened, sent him photos of my rather nasty looking face and my glasses. One arm is stuck up in the air, one lens and frame are scratched badly on the left hand side.

He e-mailed me a claim form, I sent it back, with the explanation.

Also asked if I could go and order some new glasses, as I'm wearing a pair that are about 11 years old

Just received an e-mail, asking me to send him the frame He will then send it to Lisbon.

No answer about the new glasses.

This is the same company who weren't answering their phone, when we broke down on the motorway, for a couple of hours.

Guess what?

We're changing insurance companies soon

[jenniren]

Oh blimey Jan, I'd change insurance company asap too. They sound absolutely useless

[TheOstrich]

Well, at least you haven't had your claim rejected out of hand, yet ......

But as Jenni says, not good.

[JanB]

The glasses and lenses cost 704€ and are, at the request of the insurance man, itemised on our insurance.

We are going to change, but only when the insurance is about to be renewed, otherwise, we'd lose several month money - and it ain'0t cheap here

The one and only insurance company in Ourique will do - we've already spoken to him.

[victor]

Send them to Lisbon?? You'll never see them again Jan

[JanB]

Well, as they're useless, no worries anyway.

[Kaz]

Blooming heck, hope they will pay out! Don't blame you for wanting to change