Good morning Monday

[cromwell]

Well that went pretty much as expected.
Daughter went to the surgery and explained that she couldn't ring for an appointment as a) Her phone has conked and b) When she borrowed one to make an appointment the line was permanently engaged.
At first no one even spoke to her, then she was told quite rudely that they were not supposed to make appointments face to face. Why didn't she go away and use a pay phone? And anyway, they were only granting phone consultations, no face to face appointments.
What an utterly rubbish service we are getting in this village.

[JanB]

That really is - actually, words fail

[saundra]

crommers you should read jo message on private board sure no won't mind me saying

[Kaz]

Crommers, that's absolutely abysmal! xxx

[cromwell]

I know that some practices are better than this.
We have four GPs in the practice, and the number patients per GP is above the norm. Plus three are women and I think one is part time.
The big issue as far as I can tell is one particular member of the clerical staff who seems to regard patients as a nuisance.