Grrr!

[Kaz]

Currently on the phone on hold to the state pension people, and have been for over 45 minutes, an endless loop of music and "Thank you for calling" I have several years of my NI contributions missing, and want to pay them before the deadline of April 5th so I can get a full pension. I tried a few weeks ago, that time I was on for over an hour before I gave up. I tried the website but you can't actually make payments online - God knows why not, you can pay for almost anything online these days

Infuriating!

[Workingman]

YES!!!

Same as my issue with Scottish Power: "We value your custom but all our lines are busy, you are currently number x in the queue" so you stay on hold forever then suddenly get cut off. There should be a regulator with real power to stop such nonsense.

[Kaz]

Indeed! However I actually got through

That's the good news, the bad is that the pensions people don't take the payments, HMRC do although you have to speak to the pensions people first. Which I now have I'm currently on another loop to HMRC! If I'm not back soon, send out a St Bernard with a flask of tea and some choccy bikkies please!

[JanB]

Nightmare, isn't it?

I was actually very lucky when I rang the pension bods, maybe because I was calling from here and we have a different number. My pension was sorted out very quickly, very impressed with them.

[saundra]

A grrr from me as well
Last night I recieved an e mail from
Yorkshire water informing me that they are going paperless so I will receive an email when my next bill is ready and to pay by my oneline account
No if bits of why it's disgusting what if I can't afford the internet in the future or are to flustered to understand it good luck kaz

[Kaz]

Nightmare, isn't it?

I was actually very lucky when I rang the pension bods, maybe because I was calling from here and we have a different number. My pension was sorted out very quickly, very impressed with them.

Oh the young woman was very polite and helpful - once I got through!

Still on hold to HMRC

[Kaz]

A grrr from me as well
Last night I recieved an e mail from
Yorkshire water informing me that they are going paperless so I will receive an email when my next bill is ready and to pay by my oneline account
No if bits of why it's disgusting what if I can't afford the internet in the future or are to flustered to understand it good luck kaz

It's not right, is it?

[meriad]

A grrr from me as well
Last night I recieved an e mail from
Yorkshire water informing me that they are going paperless so I will receive an email when my next bill is ready and to pay by my oneline account
No if bits of why it's disgusting what if I can't afford the internet in the future or are to flustered to understand it good luck kaz

That's shocking - they should give you an option to keep paper bills. My neighbour only has an email because I set one up for her on my computer at my home. She wouldn't even know where to switch on a computer / use the internet

[Kaz]

You couldn't make it up!!! Well over an hour on hold, finally got answered and I got cut off

I have a stinking headache now! I'll have to try again another day

[Workingman]

You couldn't make it up!!! Well over an hour on hold, finally got answered and I got cut off

That is what happened with SP. The music and messages stop then you get the ringing tone, about three, as though you are about to be put through, then get cut off.

It is usually after the hour mark.