Get that: "institutional abuse"! Not shoddy work practices, or poor management or accidents, but "institutional abuse". Cold-blooded and well thought-out abuse and with plans in place to hide that abuse.
And who pays, apart from the deceased and their families, oh, and the whistleblower?
Not Southern Cross, which operated the home and still operates others. Not the staff, many of whom have moved on to other homes. Not anyone from CQC, whose job it is to legislate for and inspect these homes. Nobody, apparently.
It is beyond time that the laws were changed so that homes, of whatever sort, are properly managed and operated, and when the system fails all of those within it pay. There should be something like corporate manslaughter for management and an independent council, similar to the GMC, to look at "striking off" those within the likes of the CQC/Social Services etc. who fail to maintain standards.