Help please...

[Workingman]

OK Di.... try this:

Go back and remove the DNS servers, just highlight Obtain DNS automatically.

Open a command prompt.... Start>>>Run>>>cmd.... click OK

at the prompt type:

ipconfig /release hit Enter and wait.

ipconfig /renew hit Enter and wait

nslookup hit Enter and wait. Make note of the server number.

You have now done a roll-back and it might kick things back to life. Do another set of speed tests.

[Diflower]

Done all that.
New speed test. Download 0.2mb, upload 0.7mb...

And I haven't had apiece of cake yet either
You're brilliant though

[Workingman]

I should probably have asked earlier... are you using WiFi or are you wired into the router?

And what are the results if you

ping -n 25 -l 500 facebook.co.uk hit Enter and wait.

and

tracert Adobe.com hit Enter and wait

[Diflower]

Wireless...router is out in hallway where main phone socket it is.

"ping -n 25 -l 500 facebook.co.uk hit Enter and wait". Do you mean start/accessories/run as admin and type that in?????

In the meantime, in exploring aol help, it kept telling me to go to aol/system information but I can't because "xprt5.dll cannot be found" which by googling seems to be a Problem, and it says I should uninstall and reinstall aol...

Starting to go cross-eyed now and have been here almost all day

[Workingman]

Yes Di, I did mean the Start>>>Run thingy

However, if your search has turned up something from AOL you should probably do that first.

BTW ia AOL your ISP and did they provide your router?

[Diflower]

Yes aol and yes they provided the router (netgear).
Having a break now, Bb wants to get on here.

Looks like uninstall and reinstall will have to be done but it probably won't be today...also what you said above.
Thank you ever so much for all your help today, I really would have gone round the bend without you
Large piece of cyber lemon drizzle cake for you
x

[Workingman]

Thank you xxx

[Diflower]

In amongst that lot, we must have done something right, because last night the games started working
And working again this morning!
I will do the aol uninstall/reinstall since there is obviously a problem there, but probably not today.
Thank you again
x

[Suff]

Hi Di,

I came home to find a valve had failed in the ceiling of my room, pushing unknown gallons of water all over my PC equipment, for at least four days, shorting two (French) plugs which very nearly caused a fire and eventually tripped two of the switches. One of my PC's was literally swimming in water. I'm drying out now but a lot of my equipment is fried....

Personally I like www.speedtest.net. It's generic but works and doesn't need you to tell it Domain Name Servers.

0.2 and 0.7 are pretty low. Especially the 0.2 up would impact games. The down speed is a touch faster than the original ADSL, but the up speed is a touch slower.

I'd say check your wireless signal on W7, look at the white bars in the system tray (bottom right), do you have more than 2??

Personally, at this time, I'd connect to the router and see what it thinks it's connected at and have a look at the connection stats and logs to see if it is showing lots of errors or bad line connection. It's what I do with mine when it's not performing. However let's see if it is a wifi problem with the PC first.

[cruiser2]

I could send some towels.
Seriously, will the damage to your computer equipment be covered by your insurance?
What caused the valve to leak?
Hope you can get back to normal soon.